The Little Book of Tidiness

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QUANTITY

Refunds - Change of mind – Return Policy

For any change of minds, the refund will be entitiled minus, the total delivery and collection costs, plus a 20% admin/restocking fee.

We also recommend that all items are in their original wrappings and not assembled or part assembled in any way. This will help avoid the 20% restocking fee that applies if goods are not returned in their original condition.

Upon receipt of returned goods, we will then inspect and, if everything is in perfect condition, the refund will be processed within 7 working days.

Few and Far endeavours to provide to its customers the best delivery service. We usually estimate all delivery costs based on ground floor/front door basis, unless stated otherwise. In addition to this, Few and Far can offer a premium service which includes delivery into door, up to two flight of stairs or apartments with lifts with two men job available in selected areas only. 

All deliveries take place during normal business hours Monday to Friday between 10am to 5pm and because some deliveries might involve valuable goods, our couriers are entitled to produce a proof of delivery.

Arrangements can be made for you for delivery:

If you will not be at home to accept delivery, our team can either deliver your purchase to a neighbour or to you at your office; it depends on your preference.

You could also be comfortable in such a case to have your order left at your front door, however note that, whilst this option is available to facilitate and accommodate you with delivery, we take no responsibility for missing goods.

Although Few and Far does its utmost to provide you with a fast delivery service, please be aware that your location and order size will also impact on the speed of delivery. And whilst the company strives to provide you with the best customer service by providing the best delivery update, we are not responsible for any delivery delays caused by a third party courier company.

Damaged Goods

It is the buyers' responsibility to inspect the goods within 48 hours of delivery. Damages must be reported upon receipt of goods and customers must adhere to the claims process, including proof of damages and arrangement of goods to be returned for inspection. Any damages/faulty claims or refunds after 48 hours of delivery will be treated as a warranty claim. Buyer must bear all delivery costs incurred in the claim process.

24 hours notification for fragile items

We require damage notification within 24 hours of receipt of goods for fragile items. This includes all homewares, accessories, glass top furniture pieces, prints etc. For more information on what products are covered under this policy please contact our showroom staff.

Few and Far warrants all goods, except for fragile items including homewares, accessories and all prints. Any defects must be reported within 24 hours of receipt of goods. We cover manufacturing defects i.e. material and workmanship for a 12 month period.

Warranty does not cover normal wear and tear, damage arising from abnormal use, no proper maintenance and modified goods. Pilling is natural and common on fabric, and it is not covered under warranty. Few and Far has the discretion to obtain proof of purchase and any additional information to decide on warranty outcomes.

Any item requiring replacement due to wear and tear will be at the purchaser’s expense.

Claims submitted after 48 hours of receipt of goods will be treated as warranty claims.

Any repair or replacement under this warranty is limited to the defective part only. Few and Far reserves the right to determine whether a part has failed due to a defect or wear and tear and whether a component should be repaired or replaced. Freight, labour and other items are charged to the purchaser at standard rates.

This warranty applies to the original purchaser only who may not assign or transfer any benefit conferred by this warranty. For the purposes of any protection for Few and Far, all subsequent purchases acquire the furniture “as is”.

Products will be repaired or replaced, depending on product circumstances and it is solely at the management discretion.