Dispatch is the date your order leaves our warehouse. We aim to dispatch all orders within three working days, though please allow up to five business days. Estimated delivery timeframes apply to in-stock items only.
Timeframes depend on your location and the size of your order. Please refer to our Shipping Policy for the most current estimated delivery windows by state. For large furniture delivery across Australia, our team will be in touch once your order is on its way to confirm a delivery date.
Delivery fees are displayed at checkout prior to payment and order completion.
Spend over $300 on small homewares to receive complimentary shipping. Larger and heavier items are excluded from this offer. This offer does not apply to trade and commercial customers.
For furniture and large homewares, costs vary by location and are confirmed before payment.
Yes — we deliver furniture and homewares across Australia from our South Coast NSW warehouse. A physical street address is required for all deliveries. We are unable to ship to PO boxes, and we can only deliver to one address per order.
Not at this stage - we deliver within Australia only.
We do our best to offer the widest coverage possible. If a service is available to your area, it will appear at checkout. For locations outside our standard coverage, please contact us for a shipping quote.
We can only deliver to one address per order. To send purchases to multiple addresses, please place a separate order for each destination.
Unfortunately not — most of our items require a physical street address for delivery.
Small Homewares and Furniture
Smaller items are shipped via Startrack, Australia Post or Aramex. If you are not home at the time of an Australia Post delivery, you will receive an email or text notification with instructions for collecting your parcel from your local post office. Items not collected within two weeks will be returned to our warehouse — if your order needs to be re-sent, additional shipping charges may apply.
To collect from the post office, please bring photo ID (driver's licence or passport) and your tracking number. If you need to nominate someone else to collect on your behalf, please ensure they bring their own photo ID and your tracking number.
Note: Australia Post residential deliveries can occur as early as 7am. For business addresses, deliveries take place during standard business hours (9am-5pm AEST).
Large Furniture Delivery Across Australia
Large furniture is delivered by our team or a partner courier depending on your location. You will receive confirmation via email once your order has been dispatched, and our team or courier will be in touch to arrange delivery. If your order is held by a courier for an extended period following an attempted delivery, or returned to our warehouse undelivered and needs to be re-sent, additional storage and shipping charges may apply.
Our White Glove service is available in selected areas. Our team will bring your piece in, unpack it, place it where you'd like it, and take the packaging away. We leave the space as we found it.
Please note that our team cannot move or place existing furniture - the area for your new piece must be clear and accessible before delivery.
Our team is also unable to hang artworks or mirrors.
Please include any delivery instructions in the order notes section at checkout. Our team will follow up directly for large furniture deliveries to confirm the details.
Supply chain variability can affect delivery timeframes, particularly for pre-ordered items. We work closely with our suppliers to keep things moving where we can. If your order is held by a courier for an extended period or returned to our warehouse and needs to be re-sent, additional charges for storage and shipping may apply. Please contact us and we will do what we can to help.
By default, all deliveries are left at your premises if no one is home. If you would prefer your parcel to be taken to the nearest depot or held for collection, please add this to your order notes at checkout.
For large furniture, our team can also arrange delivery to a neighbour or your workplace if needed - please contact us before your delivery date to make alternative arrangements. Please note that we cannot accept responsibility for goods once delivered unattended.
Your order may be dispatched in multiple shipments if one or more items are out of stock, on pre-order, or on back-order. Our customer care team will advise you if this is the case.
We estimate all delivery costs on a ground floor or front door basis unless stated otherwise. For deliveries requiring two people, stair access, or lift access in apartments, a premium service is available in selected areas at an additional cost — please contact us for a quote.
Most of our furniture arrives fully assembled, so it's important to check door widths, stairwell dimensions, and lift sizes before purchasing. If you're unsure whether a piece will fit, please contact us before placing your order. Please note that delivery charges still apply for items that cannot be delivered due to access or size limitations.
Yes - we can usually hold your order if you're not ready to receive it. Whether you're mid-renovation, between houses, or waiting on a room to be finished, we'll store your item at our South Nowra warehouse until the timing suits you.
Please contact us in advance to arrange a hold. We'll need to hear from you before your order is dispatched, and we'll confirm the arrangement in writing so there's no confusion later.
A storage fee may apply depending on the size of the item and how long we hold it. We'll always let you know the cost upfront and won't charge anything without confirming it with you first.
To arrange a hold, contact us with your order number and a rough idea of when you'd like your item delivered. If your timing is still uncertain, that's fine - get in touch and we'll work it out from there.
Yes, by appointment. Our warehouse isn't open to the public, but collection can be arranged for some large furniture pieces - please contact us before you make the trip so we can confirm your order is ready and book a time.
A few things worth knowing:
Spend over $300 on small homewares to receive complimentary shipping Australia-wide. Items are categorised by weight - larger and heavier items are excluded. Exact rates are calculated at checkout.
Confirmation of your order will be sent via email shortly after payment. As soon as your order is shipped, you will receive a tracking information to follow your orders journey. If you have
purchased small homewares of products, your order will be shipped via Australia Post or Startrack.
You can search your tracking number on the relevant couriers website for regular shipping updates.
If you have purchased large or bulky furniture, your order will be delivered by our team or external freight courier. It is the responsibility of our our team and courier to contact you with tracking and
delivery.
We appreciate your patience during this time. Please refer to our Shipping page for more detail on delivery time frames.
Our warehouse team aim to dispatch orders as quickly and efficiently as possible. If you have received notification via email that your order has been shipped and tracking has been allocated, we can no longer cancel or make changes to your order. Please place a new order for any additional items you wish to purchase.
We’re so sorry for the mix-up! If you’ve received an incorrect item, please get in touch with our Few & Far Customer Service team as soon as possible. Contact Us with your order number and clear photo(s) or video of the item you received. We’ll work quickly to resolve the issue and ensure the correct product is sent your way.
While we try our best to provide exceptional service, some factors like shipping and
handling are outside our control and can result in damage. It is the customers responsibility
to inspect goods within 48 hours of delivery. If your order arrives damaged, please contact us with your online order number and photo/video proof of any damage. Any damage claims after 48 hours of delivery will be treated as a warranty claim. Buyer must bear all delivery costs incurred in the claim process.
If your product is faulty, please contact us with your order number and proof of fault i.e. photo and/or video.
You are not required to return any small homewares which have been deemed “faulty”. Photo/video proof is sufficient. For all small faulty homewares, we ask that you either keep or dispose of safely.
Larger furniture pieces or bulky items will be collected by our team or courier. We do not expect customers to cover shipping costs for faulty returns. If you are unsure if your product falls within our small or large homewares or furniture collections, please contact us for clarification.
If you receive a faulty product that is not a Few & Far brand, please contact us within 7 days
of purchase date with reciept. You are not required to return any faulty item that falls within
the small homewares of product category. We only ask that you keep or dispose of the
product safely. Your feedback is important to us to ensure we continue to stock brands of
exceptional quality in future.
We ask that you consider your purchase very carefully. Returns are accepted within 7 days of purchase date with receipt i.e order confirmation or order number. At Few & Far, we offer exchange or store credit only. We do not accept returns for refund.
Please note, we do not accept returns for sale items. We do not offer exchanges, credit or refunds for sale items.
Your order will only be refunded if the product(s) are deemed "faulty". Please contact us regarding faulty products.
It is up to you to return your order to us in new condition, complete with tags in original packaging. Enclosed with your return, please include a copy of your invoice plus your contact details, including, name, order number, product name, reason for return. Once we have
received and inspected the goods, we will email you acknowledging receipt and organise an exchange or credit via email.
Return Address:
Few & Far Head Office
28 Tom Thumb Avenue
SOUTH NOWRA
NSW 2541
Australia
Return shipping costs, customs charges, government taxes and duties for domestic orders are not
covered. If you are returning goods, we recommend purchasing a tracked service. Once we
have received and inspected the goods, we will email you acknowledging receipt and
organise an exchange or store credit.
No. Stores will only accept returns for in-store purchases. Please contact us if you wish to return an item that was purchased online.
All returns are subject to our returns policy.***
We will ship any out-of-stock items you may have ordered as soon as they are back in stock.
The “stock status” date indicated online at your time of purchase should be used as a guide only
and may be subject to change. In the event of an extended delay or in the rare case, your order
is out of stock, our Customer Care team will contact you and offer a refund, exchange or credit
to purchase an alternative.
Many businesses are experiencing supply chain challenges as a result of the current Global Shipping Crisis. This is creating more variability around order delivery dates of our pre-ordered items. Unfortunately some matters are out of our hands, but please know we work very closely with our valued network of suppliers monitoring shipments to ensure we can best expedite delivery to our clients. With this said, the arrival date of pre-order items at the time you place your order may be subject to change. Please contact us for updates regarding your pre-order purchase.
Feel free to collect your order from one of our Few & Far Stores. In-store collection will be offered at checkout should the product be available in store. In-store collection is free of charge, no delivery charges apply.
Online orders can be collected from one of our four stores located in Bowral, Berry, Thirroul and
Huskisson by nominating a location for 'Store Pick up'.
Once we have received your payment the store will begin preparing your order and contact you by phone when it is ready to collect.
You can expect to collect your order from your chosen store within 1-3 business days where stock is available. Where stock needs to be transferred, please allow 5-7 business days for processing. You will also receive email notification when your order is ready for collection. On the rare occasion, the items you wish to purchase are no longer available, a team member will contact you to offer an alternative product or to process a refund, exchange or store credit.
Visit the Click & Collect page for more information about where you can collect your order.
Our comprehensive care guides can assist you. If you require information about specific product of ours, please contact us for assistance.
Unfortunately, we do not offer custom orders.
Few & Far gift cards can be purchased instore and online.
Online gift cards are redeemable online and in store. Gift vouchers are sent via email and are valid for 3 years.
Simply enter the gift card at checkout to redeem your discount. A gift card can be used in multiple transactions.
Yes! To have your order beautifully wrapped, please add ***gift wrapping*** to the cart at checkout.
If you do not wish for an invoice to be included with your order please add a note at checkout, or contact us to arrange.
We’re proudly committed to ethical sourcing and sustainability. All of our partners have undergone and passed stringent social compliance audits, ensuring fair working conditions and responsible production. By upholding these standards, we support artisan communities and promote environmentally conscious practices.
For items purchased in one of our stores, goods may be returned within 7 days of purchase with receipt for exchange or store credit only.
If the product is assessed as “faulty”, customers will be provided either a refund, repair, replacement or store credit. Please note, returns for sale items are not accepted. Sale items cannot be returned for refund, exchange or store credit.
Yes. You can return goods within 7 days of purchase with receipt to any of our four stores.
We appreciate purchases are made whilst on holiday or traveling. If you are not able to return to
our store in person, please contact us and adhere to our online
Returns policy. You must contact us within 7 days of purchase with proof of receipt to comply.
Our website is updated regularly to ensure products which are ‘out of stock’ are clearly displayed. For all inventory enquiries, please contact us. Our Customer Care team can check stock availability at our main warehouse, as well as at our four stores.
Feel free to contact any one of our stores to check stock availability.
Some of our large furniture pieces are displayed at our stores for your convenience. If the product is available to view in store, it will be listed at the bottom of the product page.
Yes! Please see our Click & Collect page for more details.
In-store gift cards can be purchased at any Few and Far store. Gift cards are redeemable at our stores and fewandfar.com.au.
Gift vouchers are valid for 3 years. Simply present your gift card to a staff member in store to redeem your discount. Gift cards can be used in multiple transactions.
If you cannot find an item online, please contact us for assistance.
To reset your password, follow the 'forgotten password' instructions on the login page. Please note, we don't have access to your password details so are unable to assist.
For all Few & Far retail enquiries, please contact us. You can also
reach out to us through Live Chat on our Few & Far website, or Instagram and Facebook. We hope to respond to your enquiry within 24 hours.
