Terms of service

Free Shipping Offer
Spend over $300 on small homewares items to receive complimentary shipping. Items are categorised by weight,  larger/heavier items are excluded from this offer. 

  

Outlet Terms & Conditions

*Not valid in conjunction with any other offer. 
Promotional discount is valid on selected products only. 
Offer is subject to availability and while stocks last.
Our standard terms and conditions apply to this promotion.
Few & Far reserves the right to vary, amend and/or cancel this offer during the promotional period.
Items are final sale only. Please carefully consider your purchase - view images and descriptions prior to purchasing. 

Few and Far take customer care very seriously, so if you need any assistance regarding our products or would like to provide feedback in relation to your experience, please contact us directly on enquiries@fewandfar.com.au.

By placing an order with us, you are deemed to have read, understood & agreed to our terms & conditions.

CAN I CANCEL MY FEW AND FAR ORDER?
If you’ve changed your mind and decided you don’t want to follow through with your order, please email us at enquiries@fewandfar.com.au immediately. If your order has not yet been shipped, we will put a stop to it and refund your payment in full. Please note, the order should not be deemed cancelled until you receive an email confirming as such. If your order has been shipped, it is not possible to cancel.

CAN I RETURN AN ITEM FROM MY ORDER IF I’VE CHANGED MY MIND?
If you change your mind or are not happy with your delivery, you are welcome to return any of our items within seven days of receipt. We do not refund for change of mind, but are happy to issue you with a credit note or exchange.

Please email us at enquiries@fewandfar.com.au to arrange this.

It is up to you to return the order to us in new condition, complete with tags on and in its original packaging – please include a copy of your receipt with the return.

We do not cover postage costs for cancellations or returns.

Once we have received and inspected the goods, we will email you acknowledging receipt and organise a credit note/exchange.

Please note, there are no exchanges, credit notes or refunds on sale items.

WHAT DO I DO IF ONE OF MY ITEMS IS DAMAGED OR FAULTY?
We will hand check all orders before delivery, however, if your item arrives faulty or damaged, please email us at enquiries@fewandfar.com.au within seven days of receipt to discuss the options.

We are unable to accept returns on items after seven days.

If you are requesting a replacement for your damaged item, we will organise the pickup of your faulty item and will reissue you with a new product (stock dependent) after the faulty item/s have been received back to our warehouse.

CAN I ADD ANOTHER ITEM ONTO MY ORDER ONCE IT HAS BEEN PLACED?
If your order has not yet been processed, it is possible to add another item to your order by emailing us at enquiries@fewandfar.com.au. However we are unable to add items to your order once it has been processed, this will need to be treated as a separate order.

HOW DO I KNOW YOUR PRODUCTS ARE IN STOCK?
We will make it very clear if you are placing a ‘pre-order’ (in which case, an estimated delivery date would be supplied) or if the item is in stock (which would be a normal order).

In the extremely rare instance that you place an order and there is an issue with that item being out of stock, we will contact you directly to discuss the options.

IS YOUR WEBSITE SECURE?
We go above and beyond to ensure our website and payment methods are as secure as possible. We do not hold or store any credit card details following the placement of orders.

CAN I CONTACT YOU BY PHONE?
It’s best for you to use our contact form or listed email address for all correspondence. We promise to reply to you quickly!

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